Centro de Ayuda Virtual Unexpo
  1. Centro de Ayuda Virtual Unexpo
  2. Soporte Virtualunexpo Guarenas

Soporte Virtualunexpo Guarenas

¡Bienvenido! Puede solicitar el Soporte Virtualunexpo Guarenas utilizando las opciones disponibles.

  • Soporte VU Guarenas

    Obtener ayuda relacionada con acceso a Virtualunexpo, corrección de datos y asignaturas

Powered by Jira Service Management
{"xsrfToken":"18585d2ac55faeb0a78e3ef3a7b38c99c80ca25b_lout","branding":{"id":"1","key":"svg","name":"Soporte Virtualunexpo Guarenas","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#004c96","headerLinkHoverBGColor":"#004c96","headerBadgeColor":"#004c96"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3507fcb3-373f-4f51-abe3-6559df90d61a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZjI5ODcxNS0xMDY0LTQxZjktODcxMC04MDExZTQxMzZmYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM1MDdmY2IzLTM3M2YtNGY1MS1hYmUzLTY1NTlkZjkwZDYxYSI6WyJyZWFkIl19LCJleHAiOjE3NTAxMjYzOTMsIm5iZiI6MTc1MDEyNTc5M30.-tmjs7_NLjXpBsBfYu3ndV5mO8V1uWGDohArMC_8IK8&client=af298715-1064-41f9-8710-8011e4136fb3&mode=fit","logoId":"3507fcb3-373f-4f51-abe3-6559df90d61a","isLogoAvailable":true,"helpCenterTitle":"Bienvenido al Centro de Ayuda Virtual Unexpo Guarenas","sharedPortalName":"Centro de Ayuda Virtual Unexpo","translations":{"en-US":{"helpCenterTitle":"Bienvenido al Centro de Ayuda Virtual Unexpo Guarenas","sharedPortalName":"Centro de Ayuda Virtual Unexpo","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZjI5ODcxNS0xMDY0LTQxZjktODcxMC04MDExZTQxMzZmYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NTAxMjYzOTMsIm5iZiI6MTc1MDEyNTc5M30.aW70Di_88IOmZol2npIqI0c1rhmaYeAg3UXLvefTA_s&client=af298715-1064-41f9-8710-8011e4136fb3&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#0074e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"svg","projectId":10000,"serviceDeskId":1,"name":"Soporte Virtualunexpo Guarenas","description":"<p>¡Bienvenido! Puede solicitar el Soporte Virtualunexpo Guarenas utilizando las opciones disponibles.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"5","name":"Soporte VU Guarenas","descriptionHtml":"","callToAction":"Soporte VU Guarenas","introHtml":"<p>Obtener ayuda relacionada con acceso a Virtualunexpo, corrección de datos y asignaturas</p>","icon":10541,"iconUrl":"https://soportevuguarenas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[2],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://soportevuguarenas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"Soporte Virtual Unexpo"}],"orderMapping":{"3":[5],"2":[5]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1a443bb7-61c1-3511-9157-8260cf137a50","appLinkName":"","appLinkUrl":"","spaceKey":"SVG","spaceName":"Soporte Virtualunexpo Guarenas","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SVG","serviceDeskId":1,"kbLinkDomainURLs":["https://soportevuguarenas.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SVG","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZjI5ODcxNS0xMDY0LTQxZjktODcxMC04MDExZTQxMzZmYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAxMjY5OTMsIm5iZiI6MTc1MDEyNTc5M30.conPAsrZiefMEQDSpEXiB6Jf3xPpxqJ_GLKE8HzD1z0","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"af298715-1064-41f9-8710-8011e4136fb3","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":5,"projectId":10000,"form":{"name":"Soporte VU Guarenas","descriptionHtml":"","callToAction":"Soporte VU Guarenas","intro":"<p>Obtener ayuda relacionada con acceso a Virtualunexpo, correcci&oacute;n de datos y asignaturas</p>","instructions":"","icon":10541,"iconUrl":"https://soportevuguarenas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/5","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/5","calendarParams":{"firstDay":0,"date":"2025-06-16T22:03:13-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1a443bb7-61c1-3511-9157-8260cf137a50","appLinkName":"","appLinkUrl":"","spaceKey":"SVG","spaceName":"Soporte Virtualunexpo Guarenas","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SVG","serviceDeskId":1,"kbLinkDomainURLs":["https://soportevuguarenas.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZjI5ODcxNS0xMDY0LTQxZjktODcxMC04MDExZTQxMzZmYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAxMjY5OTMsIm5iZiI6MTc1MDEyNTc5M30.conPAsrZiefMEQDSpEXiB6Jf3xPpxqJ_GLKE8HzD1z0","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"af298715-1064-41f9-8710-8011e4136fb3","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":8721518294810719,"updated":"2025-04-20T16:05:55.809523143Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[5],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[5,13],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":8721518294810719,"name":"Formulario de Solicitud de Soporte VU Guarenas","submit":{"lock":false,"pdf":false},"templateFormUuid":"22bd66ce-589c-4e59-813b-1ccdfc15a2b3"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"712fde55-d1ca-4aa9-abf0-84edfc9d413f"},"content":[{"type":"text","text":"Datos Personales"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"a245fa9c-9dca-46e8-a9d8-446c2ec621a7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":38},"layout":"default","localId":"fa219021-0dc1-4c2f-bf53-10ff0cd9c2c9"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"f1e10770-15d5-4a75-b729-105678b6ad65"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":39},"layout":"default","localId":"a2381400-aae7-45ac-b450-41d90ec26a10"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"ed925b09-2441-4c51-beed-6edefe52afe7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"932e8ca5-d399-4c23-8de1-fb86986f8b8d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"71164787-ca51-40b4-af91-e698b5203b11"}},{"type":"heading","attrs":{"level":2,"localId":"aeb892ec-efba-4293-b6a9-a8e4399671da"},"content":[{"type":"text","text":"Asignaturas donde presenta el inconveniente"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"91c72c68-ea61-481b-8d05-15353e8cfdf9"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"8ba3a782-9136-4736-a223-07483ea83e82"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"28f28a69-2f68-4ee9-a354-f9e73b3f4504"}}]}]},{"type":"paragraph","attrs":{"localId":"161461cc-c3e5-4a86-ad80-934735f11f66"},"content":[{"type":"text","text":"Por favor tenga paciencia y pregunte a sus compañeros, revise la documentación, pregunte a sus profesores y si aún así no tiene respuesta realice la solicitud de soporte correspondiente. "}]},{"type":"paragraph","attrs":{"localId":"161461cc-c3e5-4a86-ad80-934735f11f66"},"content":[{"type":"text","text":"Solo se atenderán las solicitudes realizadas por esta vía. Las solicitudes se revisan y si corresponde son aprobadas o rechazas."}]},{"type":"paragraph","attrs":{"localId":"fd428616-2d18-4b24-9b5c-99aa945e123e"},"content":[{"type":"text","text":"El tiempo de respuesta puede variar dependiendo de la disponibilidad del personal, generalmente es de unas"},{"type":"text","text":" ","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":"72horas","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" ","marks":[{"type":"strong"}]},{"type":"text","text":"sin contar los fines de semana."}]},{"type":"paragraph","attrs":{"localId":"161461cc-c3e5-4a86-ad80-934735f11f66"},"content":[{"type":"text","text":"Para mantenerlo informado sobre el estado de su "},{"type":"text","text":"solicitud de soporte","marks":[{"type":"strong"}]},{"type":"text","text":", le invitamos a unirse a nuestro "},{"type":"text","text":"grupo de Telegram","marks":[{"type":"strong"}]},{"type":"text","text":". Esta es la única vía de comunicación disponible. "},{"type":"text","text":"¡Los esperamos allí! ","marks":[{"type":"em"}]}]},{"type":"paragraph","attrs":{"localId":"e1f145a2-3505-4aa9-b089-40bc1f0045a8"},"content":[{"type":"text","text":"Virtual UNEXPO Guarenas","marks":[{"type":"strong"}]},{"type":"text","text":" "},{"type":"inlineCard","attrs":{"url":"https://t.me/virtualunexpoguarenas"}},{"type":"text","text":" "}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":37},"layout":"default","localId":"e12212d2-4f73-4060-96d6-29e83be9b5ee"}}]}],"conditions":{},"sections":{},"questions":{"34":{"type":"cc","label":"Sede y Carrera","description":"Seleccione la sede en la cual estudia y que carrera","validation":{"rq":true},"choices":[{"id":"5","label":"Guarenas","other":false,"children":[{"id":"1","label":"Ing. Mecatrónica","other":false},{"id":"2","label":"Ing. Industrial","other":false},{"id":"3","label":"Básico Ing. Sistemas-Mecánica","other":false},{"id":"5","label":"TSU Mecánica","other":false}]},{"id":"6","label":"Caracas","other":false,"children":[{"id":"1","label":"Ing. Sistemas","other":false},{"id":"2","label":"Ing. Industrial","other":false},{"id":"3","label":"Ing. Mecánica","other":false}]},{"id":"7","label":"Charallave","other":false,"children":[{"id":"1","label":"Ing. Mecatrónica","other":false},{"id":"2","label":"Ing. Equipos Ferroviarios","other":false},{"id":"3","label":"Básico Ing. Sistemas-Industrial-Mecánica","other":false},{"id":"4","label":"TSU Constucción Civil","other":false},{"id":"5","label":"TSU Electricidad","other":false},{"id":"6","label":"TSU Mecánica","other":false}]}],"questionKey":""},"33":{"type":"ts","label":"Profesor","description":"Escriba aquí el nombre del Prof. de la materia. Si son varios sepáralos así Ejemplo: Prof 1 / Prof 2","validation":{"rq":false},"choices":[],"defaultAnswer":{"text":""},"questionKey":""},"37":{"type":"cm","label":"","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Ya ingrese al grupo de Telegram de Virtual UNEXPO","other":false}],"questionKey":""},"35":{"type":"cd","label":"Tipo de Incidente","description":"Seleccione el tipo de incidente que más se asemeje a su situación","validation":{"rq":true},"choices":[{"id":"4","label":"No he recibido el correo con mi clave de acceso para ingresar a la plataforma","other":false},{"id":"1","label":"Datos personales errados (correo electrónico, nombres o apellidos)","other":false},{"id":"2","label":"Problemas de Acceso","other":false},{"id":"3","label":"No tengo usuario asignado (Su usuario es su correo de inscripción)","other":false},{"id":"5","label":"No veo mis materias inscritas en mi \"Área Personal\" o en \"Mis cursos\"","other":false},{"id":"6","label":"Me sigue apareciendo en mi \"Área Personal\" una materia ya aprobada.","other":false},{"id":"8","label":"Problemas con BBB","other":false},{"id":"9","label":"Problemas para la entrega de actividades","other":false},{"id":"10","label":"Problemas con el Libro de Calificaciones","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"21":{"type":"cs","label":"Sexo","description":"Seleccione su género biológico","validation":{"rq":true},"choices":[{"id":"1","label":"Masculino","other":false},{"id":"2","label":"Femenino","other":false}],"questionKey":""},"32":{"type":"ts","label":"Asignatura","description":"Escriba aquí la asignatura. Si son varias sepáralas de ésta manera Ejemplo: Materia 1 / Materia 2","validation":{"rq":false},"choices":[],"defaultAnswer":{"text":""},"questionKey":""},"31":{"type":"ts","label":"Sección","description":"Escriba aquí las sección de la asignatura. Si son varias sepáralas de esta manera Ejemplo: Sección 01 / 02","validation":{"rq":false},"choices":[],"defaultAnswer":{"text":""},"questionKey":""},"38":{"type":"te","label":" Email","description":"Introduce el Email con el cual te registraste en DACE o el que quieres usar de ahora en adelante para acceder a Virtualunexpo","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"ts","label":"Apellidos","description":"Introduce tus apellidos","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"ts","label":"Nombres","description":"Introduce tus nombres","validation":{"rq":true},"choices":[],"questionKey":""},"39":{"type":"ts","label":"Teléfono de Contacto","description":"Introduce tu número de teléfono de contacto.","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"22bd66ce-589c-4e59-813b-1ccdfc15a2b3"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":8721518294810719,"updated":"2025-04-20T16:05:55.809523143Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[5],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[5,13],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":8721518294810719,"name":"Formulario de Solicitud de Soporte VU Guarenas","submit":{"lock":false,"pdf":false},"templateFormUuid":"22bd66ce-589c-4e59-813b-1ccdfc15a2b3"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"712fde55-d1ca-4aa9-abf0-84edfc9d413f"},"content":[{"type":"text","text":"Datos Personales"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"a245fa9c-9dca-46e8-a9d8-446c2ec621a7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":38},"layout":"default","localId":"fa219021-0dc1-4c2f-bf53-10ff0cd9c2c9"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"f1e10770-15d5-4a75-b729-105678b6ad65"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":39},"layout":"default","localId":"a2381400-aae7-45ac-b450-41d90ec26a10"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"ed925b09-2441-4c51-beed-6edefe52afe7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"932e8ca5-d399-4c23-8de1-fb86986f8b8d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"71164787-ca51-40b4-af91-e698b5203b11"}},{"type":"heading","attrs":{"level":2,"localId":"aeb892ec-efba-4293-b6a9-a8e4399671da"},"content":[{"type":"text","text":"Asignaturas donde presenta el inconveniente"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"91c72c68-ea61-481b-8d05-15353e8cfdf9"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"8ba3a782-9136-4736-a223-07483ea83e82"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"28f28a69-2f68-4ee9-a354-f9e73b3f4504"}}]}]},{"type":"paragraph","attrs":{"localId":"161461cc-c3e5-4a86-ad80-934735f11f66"},"content":[{"type":"text","text":"Por favor tenga paciencia y pregunte a sus compañeros, revise la documentación, pregunte a sus profesores y si aún así no tiene respuesta realice la solicitud de soporte correspondiente. "}]},{"type":"paragraph","attrs":{"localId":"161461cc-c3e5-4a86-ad80-934735f11f66"},"content":[{"type":"text","text":"Solo se atenderán las solicitudes realizadas por esta vía. Las solicitudes se revisan y si corresponde son aprobadas o rechazas."}]},{"type":"paragraph","attrs":{"localId":"fd428616-2d18-4b24-9b5c-99aa945e123e"},"content":[{"type":"text","text":"El tiempo de respuesta puede variar dependiendo de la disponibilidad del personal, generalmente es de unas"},{"type":"text","text":" ","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":"72horas","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" ","marks":[{"type":"strong"}]},{"type":"text","text":"sin contar los fines de semana."}]},{"type":"paragraph","attrs":{"localId":"161461cc-c3e5-4a86-ad80-934735f11f66"},"content":[{"type":"text","text":"Para mantenerlo informado sobre el estado de su "},{"type":"text","text":"solicitud de soporte","marks":[{"type":"strong"}]},{"type":"text","text":", le invitamos a unirse a nuestro "},{"type":"text","text":"grupo de Telegram","marks":[{"type":"strong"}]},{"type":"text","text":". Esta es la única vía de comunicación disponible. "},{"type":"text","text":"¡Los esperamos allí! ","marks":[{"type":"em"}]}]},{"type":"paragraph","attrs":{"localId":"e1f145a2-3505-4aa9-b089-40bc1f0045a8"},"content":[{"type":"text","text":"Virtual UNEXPO Guarenas","marks":[{"type":"strong"}]},{"type":"text","text":" "},{"type":"inlineCard","attrs":{"url":"https://t.me/virtualunexpoguarenas"}},{"type":"text","text":" "}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":37},"layout":"default","localId":"e12212d2-4f73-4060-96d6-29e83be9b5ee"}}]}],"conditions":{},"sections":{},"questions":{"34":{"type":"cc","label":"Sede y Carrera","description":"Seleccione la sede en la cual estudia y que carrera","validation":{"rq":true},"choices":[{"id":"5","label":"Guarenas","other":false,"children":[{"id":"1","label":"Ing. Mecatrónica","other":false},{"id":"2","label":"Ing. Industrial","other":false},{"id":"3","label":"Básico Ing. Sistemas-Mecánica","other":false},{"id":"5","label":"TSU Mecánica","other":false}]},{"id":"6","label":"Caracas","other":false,"children":[{"id":"1","label":"Ing. Sistemas","other":false},{"id":"2","label":"Ing. Industrial","other":false},{"id":"3","label":"Ing. Mecánica","other":false}]},{"id":"7","label":"Charallave","other":false,"children":[{"id":"1","label":"Ing. Mecatrónica","other":false},{"id":"2","label":"Ing. Equipos Ferroviarios","other":false},{"id":"3","label":"Básico Ing. Sistemas-Industrial-Mecánica","other":false},{"id":"4","label":"TSU Constucción Civil","other":false},{"id":"5","label":"TSU Electricidad","other":false},{"id":"6","label":"TSU Mecánica","other":false}]}],"questionKey":""},"33":{"type":"ts","label":"Profesor","description":"Escriba aquí el nombre del Prof. de la materia. Si son varios sepáralos así Ejemplo: Prof 1 / Prof 2","validation":{"rq":false},"choices":[],"defaultAnswer":{"text":""},"questionKey":""},"37":{"type":"cm","label":"","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Ya ingrese al grupo de Telegram de Virtual UNEXPO","other":false}],"questionKey":""},"35":{"type":"cd","label":"Tipo de Incidente","description":"Seleccione el tipo de incidente que más se asemeje a su situación","validation":{"rq":true},"choices":[{"id":"4","label":"No he recibido el correo con mi clave de acceso para ingresar a la plataforma","other":false},{"id":"1","label":"Datos personales errados (correo electrónico, nombres o apellidos)","other":false},{"id":"2","label":"Problemas de Acceso","other":false},{"id":"3","label":"No tengo usuario asignado (Su usuario es su correo de inscripción)","other":false},{"id":"5","label":"No veo mis materias inscritas en mi \"Área Personal\" o en \"Mis cursos\"","other":false},{"id":"6","label":"Me sigue apareciendo en mi \"Área Personal\" una materia ya aprobada.","other":false},{"id":"8","label":"Problemas con BBB","other":false},{"id":"9","label":"Problemas para la entrega de actividades","other":false},{"id":"10","label":"Problemas con el Libro de Calificaciones","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"21":{"type":"cs","label":"Sexo","description":"Seleccione su género biológico","validation":{"rq":true},"choices":[{"id":"1","label":"Masculino","other":false},{"id":"2","label":"Femenino","other":false}],"questionKey":""},"32":{"type":"ts","label":"Asignatura","description":"Escriba aquí la asignatura. Si son varias sepáralas de ésta manera Ejemplo: Materia 1 / Materia 2","validation":{"rq":false},"choices":[],"defaultAnswer":{"text":""},"questionKey":""},"31":{"type":"ts","label":"Sección","description":"Escriba aquí las sección de la asignatura. Si son varias sepáralas de esta manera Ejemplo: Sección 01 / 02","validation":{"rq":false},"choices":[],"defaultAnswer":{"text":""},"questionKey":""},"38":{"type":"te","label":" Email","description":"Introduce el Email con el cual te registraste en DACE o el que quieres usar de ahora en adelante para acceder a Virtualunexpo","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"ts","label":"Apellidos","description":"Introduce tus apellidos","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"ts","label":"Nombres","description":"Introduce tus nombres","validation":{"rq":true},"choices":[],"questionKey":""},"39":{"type":"ts","label":"Teléfono de Contacto","description":"Introduce tu número de teléfono de contacto.","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"22bd66ce-589c-4e59-813b-1ccdfc15a2b3"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=soportevuguarenas","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"18585d2ac55faeb0a78e3ef3a7b38c99c80ca25b_lout","baseUrl":"https://soportevuguarenas.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://soportevuguarenas.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"af298715-1064-41f9-8710-8011e4136fb3","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"47b8cfd820184fe2b5b98581fef9c8a4","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}